Frequently Asked Questions
Are your bags completely handmade?
Yes. Every bag is individually handcrafted by experienced artisans. The process includes leather selection, cutting, stitching, edge finishing, hardware installation and final assembly.
We do not use mass-production assembly lines. Each piece is made one at a time with careful attention to detail.
How much experience does your workshop have?
Our workshop has 38 years of experience in traditional leather craftsmanship. We are currently located in Guangzhou, China, where our artisans continue to create every piece by hand.
What types of leather are available?
Our regular leather selections include Epsom, Togo, Swift, Box, suede and other premium leathers.
We also work with exotic leathers, including ostrich, lizard and crocodile. Crocodile options may include Nile crocodile, American alligator and other varieties, available in matte or shiny finishes. Availability depends on the selected color and material.
Can I customize my bag?
Yes. You can choose the design, size, leather, color, hardware and stitching. Certain personalized details may also be available depending on the design.
If you have a reference picture or a specific idea, you can send it to us before placing your order.
Can I see the leather and color before production?
Yes. We can provide current photos or videos of available leather, colors and hardware to help you confirm the details before production begins.
Because lighting and screens may affect color appearance, slight differences between photos and the physical leather are possible.
How do I place an order?
First, send us the design, size, leather, color and hardware you prefer. We will confirm the details, price and estimated production time with you.
After the order details and initial payment are confirmed, our artisans will begin production.
Is a deposit accepted?
Yes. For most custom orders, you may pay a 50% deposit to begin production. The remaining balance can be paid after the bag is completed and you have reviewed the final photos or video.
Specific payment arrangements will be confirmed before production begins.
How long does production take?
Most handcrafted bags require approximately 8–12 days to produce after all details and materials have been confirmed.
More complicated designs, special personalization or exotic leather may require additional time. We do not rush production at the expense of craftsmanship.
Will I receive production updates?
Yes. During production, we can share photos or videos so you can follow the progress of your bag.
The number and timing of updates may depend on the production stage, but important details will be confirmed with you throughout the process.
Do you ship internationally?
Yes. We serve clients in the United States, Europe and other international destinations.
Available shipping methods and estimated delivery times depend on the destination. Tracking information will be provided after shipment.
Is packaging included?
Yes. Your bag will be carefully inspected and securely packaged before shipping. Available packaging details will be confirmed with your order.
How should I care for my bag?
Keep your bag away from water, prolonged sunlight, excessive heat, cosmetics, perfume and alcohol-based products.
When not in use, gently fill the interior to maintain its shape and store it inside a breathable dust bag in a dry, ventilated place.
Different leathers require different care. Please refer to our Care Guide or contact us for advice about your specific leather.
What should I do if I have questions after receiving my bag?
Please contact us and provide clear photos or videos of your question. We will review the details and offer appropriate guidance.
We value long-term communication with every client and are happy to assist with care, use and maintenance questions.